Finding
the Perfect Vendor for Anything
Use a vendor that is a recommendation from a friend or family
member. These recommendations are best when they are from the
bride or groom, since these customers must have been satisfied.
Third party recommendations (a friend of my boyfriend was the
best man at the wedding of…) need to be taken with some
latitude, since this person wasn't the one who paid for the
service.
Only deal with a vendor with a good or no record at the Better
Business Bureau (800) 664-4435. Many businesses may have negative
records with the BBB, so don't rely solely upon this as your
deciding factor. Businesses with no record must also be viewed
with some degree of apprehension. Remember that very few businesses
have "good" ratings at the BBB, since so few people
take the time to complement a service.
Check with your local Chamber of Commerce, these persons
are usually leaders in their business community, and give
few bad references. Remember that membership to Chamber of
Commerce is not mandatory for a business, so many good businesses
are not listed with them.
See if the business has a negative listing with the state's
Attorney General's office. Most states have consumer protection
bureaus associated with the Attorney General'' office.
Ask the owner for references. The references must be current
and verify with these couples, as to how satisfied they were
with the service they obtained. Remember to ask how long ago
they used the service and you may get ideas to what their
service cost. Good companies will gladly give you references,
many bad service providers will try to get you to not make
these calls.
Try to get more than three estimates for each service. This
will allow you to do some comparison shopping.
Review samples of the actual service the business will provide.
Pictures of the buffet line at a corporate event may give
one impression of a caterer but how do they set a wedding
reception? Studio photography work is not the whole package
the photographer is paid to do, he must also take live action
shots.
Hire a vendor that has been in business for some time. Remember
that most businesses fail in the first three years. Do you
want your deposit a year before your wedding at a business
that may fail? Ask yourself the following question. Why do
some people stay in business? Its probably true to say that
they give a fair service for the price. This is not to say
that new businesses do not offer a better level of service,
it is just that business statistics show this to be true.
Pay for everything with a credit card. With the recent enactment
of the Fair Credit Billing Act, you have some leverage when
you pay with a credit card. The act allows you to dispute
any charge for up to three months, so you may be able to not
pay certain vendors if your service was not up to par. By
calling your credit card company you may be able to dispute
any wrongful billings.
If you are not satisfied with the service you obtained, write
a letter to the business owner. Good businesses will follow
through on complaints and make it right or try and get it
right for the next customer. If still dissatisfied, call the
Better Business Bureau and you local consumer protection agencies.
Remember that if you are satisfied with the service you obtained.
Let these organizations know also. It is a great legacy that
you can leave for brides and grooms-to-be.